Refund policy
Return & Refund Policy
Last Updated: June 2026
At Clarity Tote, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include proof of purchase or order number
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To speed up the process, please provide:
- Your order number
- A brief description of the issue
- Photos of the product and packaging
Upon verification, we will provide a replacement or full refund at no additional cost.
Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing typically takes 5–10 business days
- Your bank or payment provider may require additional time to post the refund
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Order Cancellations
Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.
If your order has already been shipped, it will be subject to our standard return policy.
Non-Returnable Items
The following items are not eligible for return:
- Products showing signs of use or damage caused by the customer
- Items returned without original packaging
- Final sale or clearance items (if applicable)
Contact Us
For return requests or questions regarding your order, please contact:
Clarity Tote Support
📧 support@claritytote.com
We aim to respond to all inquiries within 24–48 business hours.